Frequently Asked Questions Back to list
I do not remember my account information. How do I retrieve my account ID and/or registered email for the account?
Please submit your ticket specifying what you are trying to recover (your account ID or your registered email) and answer the following questions to the best of your ability.
If you do not know the a
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You may reset your gPotato password at the following URL:
http://register.gpotato.com/?m=reset&a=resetpassword
Please be sure to use your registered email address and to keep a record of
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You can take screenshots of a player or situation by pressing 0 on the keyboard. The image will be saved in the default folder: C:Program FilesGpotatoFlyffCapture. The capture folder will not be creat
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I’m trying to create a new account but I haven’t received the confirmation activation letter. Is there something wrong with the system?
First check your spam filters and spam inboxes to see if the letter is there. Also, be aware that activation confirmation letters can take up to 24 hours to receive in worst case scenarios. If you sti
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Please submit your ticket answering the following questions to the best of your ability. If you do not know the answer to a question, please specify by saying you do not know or entering “n/a&rd
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I tried to log in but the game says I’m banned. Please tell me why. I would also like to know the duration of my ban.
Please submit your ticket specifying that you are banned and provide to us your account ID. The GM team and Customer Support staff will provide you with the details of your ban.
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I was scammed in game by another player. Can you retrieve my items somehow? Is there anything you can do against the person who scammed me?
Unfortunately, we cannot restore items lost as a result of being scammed as any trades are our player's sole responsibility. Appropriate actions will be taken against the reported person if you can pr
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I seem to somehow be stuck in game. I can’t move, fly, or even use a blinkwing. Is there anything that I can do?
If you are stuck, please use the 5 minute teleport located in your motion window (press O). This should also work while you are on a board. Please do NOT move or do anything for the full 5 minutes of
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Is there any way for me to transfer my character and or items from one server to another? Is there a way for me to transfer characters from one account to another?
Unfortunately we simply do not have the ability to facilitate character or item transfers whether it be from account to account or server to server. We apologize for the inconvenience.
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While we sincerely apologize for the inconvenience and do sympathize, unfortunately we cannot restore any pets that have died regardless of the reason. Unless a Pet is accidentally sold to an NPC or d
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Unfortunately, name change scrolls are only provided to names with inappropriate words or names containing illegal characters. We will only make an exception to this rule in the case that you have a c
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I lost an item in the mail system. I may have mailed it to the wrong person or I didn’t check my box within 14 days of the item being sent. It’s also possible that I deleted the mail before taking the item out of it. Is it possible to recover it?
We sincerely apologize for the inconvenience, but items lost in our mailing system are unfortunately not covered under our restoration policy:
(http://flyff-forum.gpotato.com/viewtopic.php?f=17&t
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Please review our Courtesy Item Restoration Policy here:
http://flyff-forum.gpotato.com/viewtopic.php?f=17&t=2680845
If your item is covered, please submit your ticket stating that
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Please submit your ticket specifying that you have a deleted character that you wish to restore.
Provide to us the exact name of this character and his/her respective server.
While we cannot guarant
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Your servers just had a rollback and I lost some items. Is there any way I can have these items restored?
We apologize for any inconvenience. While we sympathize with your situation, unfortunately, we cannot restore items or experience that are lost in server rollbacks, crashes, or maintenance.
M
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My account was compromised and accessed by another person without my permission. My items were stolen as well. Is there anything you can do for me?
If your account has been compromised, please submit your ticket stating that your account was compromised and accessed by another user without your permission.
Furthermore, please provide to
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For information regarding careers at Gala-Net, please visit http://www.gala-net.com and click on the Career link.
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We sincerely appreciate any constructive feedback and will review them and take them into consideration.
Please post any suggestions you may have in our official suggestions forum at:
http:/
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Unfortunately as per the FlyFF rules, Kill stealing and Drop stealing are not considered to be offenses. However, we do understand that it can be a very frustrating situation. In the future, we would
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If you are being harassed by another player(s), please provide to us your server and the name of the person(s) harassing you. Finally, please provide to us any number of screenshots depicting the inci
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Unfortunately the arena was designed with PvP in mind. If you are constantly being killed by other players, we regret to inform you that no rules are being broken. We recommend that you stay outside o
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Please submit your ticket specifying that there is another player with an inappropriate name. Provide to us his exact character name and the server that he/she is on. We will look into the matte
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