Frequently Asked Questions

Answers to our most commonly asked questions can be found by searching our Frequently Asked Questions (FAQ).
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Frequently Asked Questions

I do not remember my account information. How do I retrieve my account ID and/or registered email for the account?
I do not remember the password to my account. How do I go about retrieving or resetting it?
How do I take a screenshot?
I’m trying to create a new account but I haven’t received the confirmation activation letter. Is there something wrong with the system?
I do not remember my bank pin. How do I retrieve or reset it?
I tried to log in but the game says I’m banned. Please tell me why. I would also like to know the duration of my ban.
I was scammed in game by another player. Can you retrieve my items somehow? Is there anything you can do against the person who scammed me?
I seem to somehow be stuck in game. I can’t move, fly, or even use a blinkwing. Is there anything that I can do?
Is there any way for me to transfer my character and or items from one server to another? Is there a way for me to transfer characters from one account to another?
My pet died due to lag or a disconnect. Is there any way I can revive my pet?
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